If you have ordered online you will receive email updates. Most orders are shipped within 2 working days if all the items are in stock.
To track your order you can log in to your account and see its progress.
If you have a query about your order, please call us on 0845 002 1860 or email us at firstname.lastname@example.org
We aim to despatch all orders within 2 working days of receipt of your order. Parcels are despatched using Royal Mail 2nd Class tracked service.
Orders should usually arrive within 5 working days of leaving our dispatch centre.
Please allow up to 15 days for delivery before you inform us of a missing or lost parcel. The Royal Mail™ do not consider a parcel lost until 15 days have passed and parcels will not be re-sent until this time.
"(vii) Items sent by 1st Class, 2nd Class, Standard Parcels and Recorded
Signed For™ are not classed as lost until 15 working days after the due
Available Compensation for Lost items by the Royal Mail™
Call our mailorder department on 0845 002 1860to get your track and trace number and enter it into the Royal Mail™ online Track and Traceservice to view your order's delivery status.
Please note that for next day delivery orders must be placed by 12 noon Monday to Friday for dispatch the same day. Orders placed after 12 noon or at weekends will be despatched on the next working day (excluding public and bank holidays).
This service guarantees fast delivery times on a specific day, and must
be signed for on receipt of parcel.
Orders despatched to destinations outside the UK are sent by Airmail.
Delivery by Airmail generally takes 5 working days but can take up to 6
weeks. Due to the nature of International delivery we cannot be held responsible
for any damage incurred to your parcel enroute. This includes parcels that
may become misplaced during transit. Please note that parcels may also
be delayed for Customs checks.